Business Idea
competitors.comparison.backToList
Chewy, Inc. logo

Chewy, Inc.

Tier 1
E-commerce
D2C
https://www.chewy.com

Chewy is a leading online retailer specializing in pet food and pet-related products, offering a direct-to-consumer shopping experience for pet owners across the United States.

Founded in 2011, Chewy has transformed the way pet owners shop by providing an online platform with a vast selection of pet food, supplies, medications, and accessories. The company is known for its exceptional customer service, fast shipping, and personalized shopping experiences. Leveraging a data-driven approach and automated fulfillment centers, Chewy has become a go-to resource for pet parents, helping to simplify pet care and foster loyal customer relationships.

competitors.competitorDetail.metrics.missionStatement

To be the most trusted and convenient online destination for pet parents and partners, everywhere.

competitors.competitorDetail.metrics.visionStatement

To create a world where pets and pet parents are always happy and thriving.

competitors.competitorDetail.overview

competitors.competitorDetail.metrics.foundedYear

2011

competitors.competitorDetail.metrics.ceo

Sumit Singh

competitors.competitorDetail.metrics.employees

19,000+

competitors.competitorDetail.metrics.revenue

$10B+ (FY2023)

competitors.competitorDetail.metrics.headquarters

1855 Griffin Rd, Suite B-428, Dania Beach, FL 33004

competitors.competitorDetail.metrics.marketShare

Estimated 40% of U.S. online pet supply market

competitors.competitorDetail.metrics.usp

Best-in-class customer service with fast shipping and a comprehensive online platform tailored to pet parents.

competitors.competitorDetail.metrics.pricingModel

Retail sales, subscription auto-ship, pharmacy (prescription / non-prescription)

competitors.competitorDetail.metrics.productLines
  • Pet Food
  • Pet Medications (Chewy Pharmacy)
  • Toys & Accessories
  • Grooming Supplies
  • Auto-ship Subscriptions
competitors.competitorDetail.metrics.technologyStack
  • React
  • Python
  • Java
  • MySQL
  • AWS
  • Kubernetes

competitors.competitorDetail.metrics.marketPositioning

Customer-first, convenience-driven online D2C platform for pet supplies.

competitors.competitorDetail.metrics.keyCustomerSegments
  • Dog owners
  • Cat owners
  • Pet parents of small animals
  • Pet shelters and rescues
competitors.competitorDetail.metrics.distributionChannels
  • Direct-to-consumer e-commerce
  • Mobile app
  • Customer service chat and phone
competitors.competitorDetail.metrics.marketingStrategies
  • Personalized email marketing
  • Social media engagement (Facebook, Instagram, TikTok)
  • National TV and digital advertising
  • Referral and loyalty programs
  • Influencer partnerships
competitors.competitorDetail.metrics.keyPartnerships
  • PetSmart (Parent company (major shareholder))
  • Vetster (Telehealth service integration)
  • Animal Rescue Organizations (Charitable partnerships)

  • Auto-ship subscription options
  • 24/7 customer support
  • Online pet pharmacy
  • Personalized pet profiles
  • Mobile shopping app

competitors.competitorDetail.metrics.strengths
  • Exceptional customer service
  • Fast, reliable shipping
  • Extensive product assortment
  • Subscription auto-ship options
  • Strong brand loyalty
competitors.competitorDetail.metrics.weaknesses
  • Low profit margins due to heavy logistics costs
  • Limited international presence
  • Highly competitive marketplace
competitors.competitorDetail.metrics.opportunities
  • Expansion into international markets
  • Growth of veterinary telehealth services
  • Exclusive product partnerships and private labels
competitors.competitorDetail.metrics.threats
  • Intense competition from Amazon, Walmart, and brick-and-mortar pet stores
  • Supply chain disruptions
  • Fluctuating costs of logistics and fulfillment
competitors.competitorDetail.financials

competitors.competitorDetail.metrics.growthRateYOY

12%

competitors.competitorDetail.metrics.profitMargin

Negative to low single digits

competitors.competitorDetail.metrics.customerAcquisitionCost

$55-65 per customer

competitors.competitorDetail.metrics.customerLifetimeValue

$400+

competitors.competitorDetail.metrics.churnRate

17% annually

competitors.competitorDetail.metrics.fundingRounds
competitors.competitorDetail.metrics.fundingStagecompetitors.competitorDetail.metrics.fundingAmountcompetitors.competitorDetail.metrics.fundingDate
Series A$15M2013-10-01
Series B$30M2014-03-20
Acquisition by PetSmart$3.35B2017-04-18
competitors.competitorDetail.metrics.companyCultureHighlights
  • Customer-obsessed
  • Fast-paced and innovative
  • Diversity and inclusivity
  • Commitment to animal welfare
  • Collaborative environment
competitors.competitorDetail.metrics.awardsAndRecognition
  • America’s Best Customer Service (2023) - Newsweek
  • America’s Top Workplaces (2022) - Energage
competitors.competitorDetail.metrics.customerReviewsSummary
competitors.competitorDetail.reviews.titlecompetitors.competitorDetail.reviews.ratingcompetitors.competitorDetail.reviews.viewAll
Trustpilot 4.6/571000
Sitejabber 4.8/58700
competitors.competitorDetail.metrics.recentNews
competitors.competitorDetail.news.titlecompetitors.competitorDetail.news.publishedOncompetitors.competitorDetail.news.readMore
Chewy launches Vet Care service in select states2024-04-10Reuters
Chewy reports record Q4 revenues amid e-commerce boom2024-03-21Chewy Press Release
competitors.competitorDetail.metrics.socialMedia