Business Idea
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DocuSign, Inc. logo

DocuSign, Inc.

Tier 1
Legal
SaaS
https://www.docusign.com

DocuSign provides e-signature solutions and agreement cloud services for individuals and businesses worldwide.

DocuSign, Inc. is an American company headquartered in San Francisco that enables organizations to manage electronic agreements. The DocuSign Agreement Cloud offers eSignature, a way to sign electronically on different devices. The platform automates workflows and accommodates the entire agreement process, helping global enterprises and SMBs reduce manual paperwork, mitigate risk, and improve client and employee experiences.

competitors.competitorDetail.metrics.missionStatement

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements.

competitors.competitorDetail.metrics.visionStatement

Accelerating business and life by simplifying and automating the agreement process.

competitors.competitorDetail.overview

competitors.competitorDetail.metrics.foundedYear

2003

competitors.competitorDetail.metrics.ceo

Allan Thygesen

competitors.competitorDetail.metrics.employees

7,300 (2023)

competitors.competitorDetail.metrics.revenue

$2.5B (FY2023)

competitors.competitorDetail.metrics.headquarters

221 Main St, Suite 1550, San Francisco, CA 94105

competitors.competitorDetail.metrics.marketShare

Estimated 60%+ in the U.S. eSignature market

competitors.competitorDetail.metrics.usp

The most recognized and trusted e-signature brand, with unmatched integrations, security, and global legal compliance.

competitors.competitorDetail.metrics.pricingModel

Subscription-based, tiered plans (Personal, Standard, Business Pro, Advanced Solutions)

competitors.competitorDetail.metrics.productLines
  • DocuSign eSignature
  • Agreement Cloud
  • CLM (Contract Lifecycle Management)
  • DocuSign Notary
  • DocuSign Identify
competitors.competitorDetail.metrics.technologyStack
  • AWS
  • Microsoft Azure
  • Java
  • React
  • Kubernetes
  • PostgreSQL
  • Elasticsearch

competitors.competitorDetail.metrics.marketPositioning

Premium, enterprise-ready digital agreements solution for regulated, compliance-heavy use cases.

competitors.competitorDetail.metrics.keyCustomerSegments
  • Large enterprises
  • Real estate agencies
  • Legal services
  • Human Resources departments
  • Sales teams
competitors.competitorDetail.metrics.distributionChannels
  • Direct sales (enterprise)
  • Online self-serve
  • Channel resellers
  • System integrators
  • API/Marketplace partnerships
competitors.competitorDetail.metrics.marketingStrategies
  • Educational content for legal and compliance audiences
  • Webinars and virtual events
  • Partnership co-marketing (Microsoft, Salesforce)
  • Case studies highlighting ROI for enterprise clients
  • Lead nurture via email automation
competitors.competitorDetail.metrics.keyPartnerships
  • Salesforce (Integration)
  • Microsoft (Strategic Technology Partnership)
  • Google Workspace (Integration)

  • Legally binding eSignature
  • Templates and bulk send
  • Agreement lifecycle management
  • Integration with 400+ applications
  • In-person and remote signing modes

competitors.competitorDetail.metrics.strengths
  • Industry pioneer and trusted brand in e-signatures
  • Robust API integrations (Salesforce, Microsoft, Google, SAP, and more)
  • Global compliance with security and legal standards (SOC 2, ISO 27001, GDPR, eIDAS)
  • User-friendly interface with scalable enterprise features
competitors.competitorDetail.metrics.weaknesses
  • Pricing can be high for small businesses
  • Occasional system downtimes
  • Competition from low-cost alternatives
  • Some advanced features only in top-tier plans
competitors.competitorDetail.metrics.opportunities
  • Expansion into identity verification and digital notarization
  • Deeper embedded integrations with workflow platforms
  • International growth, especially in EMEA and APAC
  • Enhanced AI-powered document insights and analytics
competitors.competitorDetail.metrics.threats
  • Increasing competition from Adobe, HelloSign, and emerging players
  • Shifts in global e-signature regulations
  • Cybersecurity threats and document fraud risks
  • Economic downturn impacting business spending
competitors.competitorDetail.financials

competitors.competitorDetail.metrics.growthRateYOY

14% (FY2023)

competitors.competitorDetail.metrics.profitMargin

18% net (FY2023)

competitors.competitorDetail.metrics.customerAcquisitionCost

$400 - $650 per enterprise customer

competitors.competitorDetail.metrics.customerLifetimeValue

$12,000+ (enterprise), $600+ (SMB)

competitors.competitorDetail.metrics.churnRate

3.5% annual (enterprise segment)

competitors.competitorDetail.metrics.fundingRounds
competitors.competitorDetail.metrics.fundingStagecompetitors.competitorDetail.metrics.fundingAmountcompetitors.competitorDetail.metrics.fundingDate
Series F$233M2015-05-15
IPO$629.3M2018-04-27
competitors.competitorDetail.metrics.companyCultureHighlights
  • Focus on ethical business and compliance
  • Diverse and inclusive workforce
  • Remote-friendly and hybrid work model
  • Learning & professional development programs
  • Emphasis on organizational transparency
competitors.competitorDetail.metrics.awardsAndRecognition
  • Forbes Cloud 100 (2023) - Forbes
  • Gartner Magic Quadrant Leader for CLM (2022) - Gartner
  • Glassdoor Best Places to Work (2023) - Glassdoor
competitors.competitorDetail.metrics.customerReviewsSummary
competitors.competitorDetail.reviews.titlecompetitors.competitorDetail.reviews.ratingcompetitors.competitorDetail.reviews.viewAll
G2 4.5/54800
Capterra 4.8/58200
competitors.competitorDetail.metrics.recentNews
competitors.competitorDetail.news.titlecompetitors.competitorDetail.news.publishedOncompetitors.competitorDetail.news.readMore
DocuSign Launches New AI Capabilities to Enhance Agreement Insights2024-03-01Business Wire
DocuSign Appoints Allan Thygesen as CEO2022-09-22The Wall Street Journal
competitors.competitorDetail.metrics.socialMedia