Business Idea
competitors.comparison.backToList
Freshworks Inc. logo

Freshworks Inc.

Tier 1
Tech
SaaS
https://www.freshworks.com

Freshworks provides innovative SaaS customer engagement solutions for businesses of all sizes.

Founded in 2010, Freshworks Inc. is a global leader in cloud-based business software. The company's suite of products spans customer support, IT service management, CRM, marketing automation, and HR, all designed to be easy to use, quick to implement, and affordable. Freshworks serves over 50,000 organizations, helping them deliver exceptional customer and employee experiences.

competitors.competitorDetail.metrics.missionStatement

Delight customers and employees with modern and intuitive SaaS business software.

competitors.competitorDetail.metrics.visionStatement

To power the world’s business software with delightfully easy-to-use cloud solutions.

competitors.competitorDetail.overview

competitors.competitorDetail.metrics.foundedYear

2010

competitors.competitorDetail.metrics.ceo

Girish Mathrubootham

competitors.competitorDetail.metrics.employees

5000+

competitors.competitorDetail.metrics.revenue

$561.1M (2023)

competitors.competitorDetail.metrics.headquarters

2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, USA

competitors.competitorDetail.metrics.marketShare

Significant presence in SMB SaaS helpdesk and CRM markets

competitors.competitorDetail.metrics.usp

End-to-end SaaS suite with intuitive usability, rapid onboarding, and competitive pricing.

competitors.competitorDetail.metrics.pricingModel

Subscription-based; tiered pricing with free trials available

competitors.competitorDetail.metrics.productLines
  • Freshdesk
  • Freshservice
  • Freshsales
  • Freshmarketer
  • Freshchat
  • Freshcaller
  • Freshteam
competitors.competitorDetail.metrics.technologyStack
  • ReactJS
  • Ruby on Rails
  • AWS
  • Kubernetes
  • MySQL
  • Elasticsearch
  • Python (for AI/ML)

competitors.competitorDetail.metrics.marketPositioning

Affordable, modern SaaS suite tailored for ease of use and scalability.

competitors.competitorDetail.metrics.keyCustomerSegments
  • E-commerce businesses
  • IT support and MSPs
  • Retail brands
  • Healthcare providers
  • Educational institutions
competitors.competitorDetail.metrics.distributionChannels
  • Direct Online Sales
  • Channel Partners
  • Global Resellers
  • App Marketplace
competitors.competitorDetail.metrics.marketingStrategies
  • Content Marketing
  • Webinars & Events
  • PPC & Digital Advertising
  • Partner Marketing
  • Customer Advocacy Programs
competitors.competitorDetail.metrics.keyPartnerships
  • Microsoft Teams (Integration)
  • Slack (Integration)
  • AWS (Cloud Infrastructure)

  • Omnichannel Customer Support
  • Automated Ticketing
  • Sales CRM
  • Marketing Automation
  • Employee Helpdesk
  • Analytics & Reporting
  • Marketplace Integrations

competitors.competitorDetail.metrics.strengths
  • Comprehensive SaaS suite
  • User-friendly UI
  • Rapid deployment and onboarding
  • Competitive pricing
  • Strong global presence
competitors.competitorDetail.metrics.weaknesses
  • Facing competition from large established SaaS vendors
  • Limited integrations with some legacy systems
  • Feature limitations in lower-tier plans
competitors.competitorDetail.metrics.opportunities
  • Expansion in enterprise segment
  • Growth in emerging markets
  • AI-powered feature development
competitors.competitorDetail.metrics.threats
  • Competition from Salesforce, Zendesk, and ServiceNow
  • Fast-changing SaaS technology landscape
  • Economic impacts on SMB spending
competitors.competitorDetail.financials

competitors.competitorDetail.metrics.growthRateYOY

20% (2023)

competitors.competitorDetail.metrics.profitMargin

10% (2023 Non-GAAP operating margin)

competitors.competitorDetail.metrics.customerAcquisitionCost

$900 (estimated)

competitors.competitorDetail.metrics.customerLifetimeValue

$3,500+ (estimated)

competitors.competitorDetail.metrics.churnRate

2.8% monthly (approximate, varies by product line)

competitors.competitorDetail.metrics.fundingRounds
competitors.competitorDetail.metrics.fundingStagecompetitors.competitorDetail.metrics.fundingAmountcompetitors.competitorDetail.metrics.fundingDate
Series A$1M2011-10-20
Series B$5M2012-04-17
Series C$31M2014-06-09
Series D$55M2016-11-02
Series E$100M2018-07-31
competitors.competitorDetail.metrics.companyCultureHighlights
  • Customer-centricity
  • Diversity and inclusion
  • Innovation-driven
  • Global collaborative spirit
  • Commitment to learning
competitors.competitorDetail.metrics.awardsAndRecognition
  • Gartner Magic Quadrant Leader (2023) - Gartner
  • Best SaaS Product for Customer Service/CRM (2022) - SaaS Awards
  • LinkedIn Top Companies Asia (2022) - LinkedIn
competitors.competitorDetail.metrics.customerReviewsSummary
competitors.competitorDetail.reviews.titlecompetitors.competitorDetail.reviews.ratingcompetitors.competitorDetail.reviews.viewAll
G2 4.5/54100
Capterra 4.5/52580
competitors.competitorDetail.metrics.recentNews
competitors.competitorDetail.news.titlecompetitors.competitorDetail.news.publishedOncompetitors.competitorDetail.news.readMore
Freshworks Expands its Unified Customer Record with AI Enhancements2024-05-20VentureBeat
Freshworks Reports Q1 2024 Results, Beats Revenue Estimates2024-05-01Nasdaq
competitors.competitorDetail.metrics.socialMedia