Business Idea
competitors.comparison.backToList
Freshworks Ltd. logo

Freshworks Ltd.

Tier 1
Food
Delivery
https://www.getfreshworks.com

A leading international on-demand grocery and meal delivery company focused on fresh food and convenience.

Freshworks Ltd. operates a global digital platform providing fast, on-demand grocery and ready-to-eat meal deliveries. With a mission to make fresh and healthy food accessible anytime, Freshworks partners with local supermarkets, farms, and restaurants, utilizing a robust logistics network and advanced technology to ensure freshness and timely deliveries to millions of users across major cities.

competitors.competitorDetail.metrics.missionStatement

To deliver fresh, nutritious food quickly and reliably, empowering healthier lifestyles for everyone.

competitors.competitorDetail.metrics.visionStatement

To build the world’s most trusted platform for fresh food delivery, connecting communities with real, healthy food in minutes.

competitors.competitorDetail.overview

competitors.competitorDetail.metrics.foundedYear

2015

competitors.competitorDetail.metrics.ceo

Lucille Bernard

competitors.competitorDetail.metrics.employees

2,400

competitors.competitorDetail.metrics.revenue

$550M (2023)

competitors.competitorDetail.metrics.headquarters

100 Farringdon Road, London EC1R 3GA, United Kingdom

competitors.competitorDetail.metrics.marketShare

7% of UK online grocery delivery market

competitors.competitorDetail.metrics.usp

Fastest guaranteed fresh food delivery with complete nutritional transparency.

competitors.competitorDetail.metrics.pricingModel

On-demand (delivery fees per order), Subscription (meal kit and grocery club), Corporate packages

competitors.competitorDetail.metrics.productLines
  • Express Grocery Delivery
  • Fresh Meals On Demand
  • Weekly Meal Kits
  • Office Pantry Solutions
competitors.competitorDetail.metrics.technologyStack
  • React Native (mobile)
  • Node.js
  • MongoDB
  • AWS
  • Kubernetes
  • Python (for logistics and AI-powered demand forecast)
  • RabbitMQ

competitors.competitorDetail.metrics.marketPositioning

Premium quality and convenience at competitive prices, especially targeting high-density urban metros.

competitors.competitorDetail.metrics.keyCustomerSegments
  • Busy urban professionals
  • Health-conscious families
  • Corporate offices
  • Fitness and wellness enthusiasts
competitors.competitorDetail.metrics.distributionChannels
  • Mobile app (iOS & Android)
  • Website
  • B2B sales for offices
  • Third-party delivery integrations
competitors.competitorDetail.metrics.marketingStrategies
  • Local influencer campaigns
  • App-stores targeted ads
  • Urban outdoor advertising
  • Fitness app partnerships
  • Customer referral programs
competitors.competitorDetail.metrics.keyPartnerships
  • UrbanFarms (Agricultural Supplier)
  • Mastercard (Payment Integration)
  • JustEat (Logistics Partner)

  • One-hour grocery and meal delivery
  • Personalized diet-based recommendations
  • Bulk and subscription deals
  • Contactless payment and delivery options

competitors.competitorDetail.metrics.strengths
  • Extensive urban delivery coverage
  • Strong supply chain integration
  • User-friendly app with real-time tracking
  • High-quality fresh produce selection
competitors.competitorDetail.metrics.weaknesses
  • Narrower reach in rural regions
  • High operational expenses during off-peak hours
  • Intense competition drives tight margins
competitors.competitorDetail.metrics.opportunities
  • Expansion into new international markets
  • Partnerships with health-focused brands
  • Introducing subscription-based weekly meal kits
competitors.competitorDetail.metrics.threats
  • Rising fuel and labor costs
  • Supply chain disruptions
  • Entry of larger multinational logistics firms
competitors.competitorDetail.financials

competitors.competitorDetail.metrics.growthRateYOY

41%

competitors.competitorDetail.metrics.profitMargin

7.5%

competitors.competitorDetail.metrics.customerAcquisitionCost

$62 per customer

competitors.competitorDetail.metrics.customerLifetimeValue

$610

competitors.competitorDetail.metrics.churnRate

4.1% per month

competitors.competitorDetail.metrics.fundingRounds
competitors.competitorDetail.metrics.fundingStagecompetitors.competitorDetail.metrics.fundingAmountcompetitors.competitorDetail.metrics.fundingDate
Seed$3M2015-09-22
Series A$15M2017-02-19
Series B$45M2019-06-03
Series C$100M2021-04-15
competitors.competitorDetail.metrics.companyCultureHighlights
  • Diversity and inclusion focus
  • Remote-first flexibility
  • Sustainability initiatives
  • Health and wellness programs
  • Hackathon and innovation sprints
competitors.competitorDetail.metrics.awardsAndRecognition
  • Startup of the Year – UK (2020) - Startups.co.uk
  • Top On-Demand Delivery Platform (2023) - The Grocer
  • Best Workplace for Women (2022)
competitors.competitorDetail.metrics.customerReviewsSummary
competitors.competitorDetail.reviews.titlecompetitors.competitorDetail.reviews.ratingcompetitors.competitorDetail.reviews.viewAll
Trustpilot 4.5/53200
App Store 4.8/51800
competitors.competitorDetail.metrics.recentNews
competitors.competitorDetail.news.titlecompetitors.competitorDetail.news.publishedOncompetitors.competitorDetail.news.readMore
Freshworks Opens AI-Powered Urban Micro-Fulfillment Centers2024-02-08Tech.eu
Freshworks Announces Carbon-Neutral Delivery Option2023-11-12The Independent
competitors.competitorDetail.metrics.socialMedia