Business Idea
competitors.comparison.backToList
Zendesk, Inc. logo

Zendesk, Inc.

Tier 1
Technology
SaaS
https://www.zendesk.com

Zendesk provides customer service and engagement products that help businesses improve relationships with their customers.

Founded in 2007, Zendesk is a global leader in customer support and engagement software. Their cloud-based platform allows businesses to manage customer support, sales, and engagement across various channels including chat, email, voice, and social media. With a focus on usability, scalability, and innovation, Zendesk serves clients ranging from startups to Fortune 500 companies.

competitors.competitorDetail.metrics.missionStatement

To make customer service better – for everyone.

competitors.competitorDetail.metrics.visionStatement

To build the best customer experiences that foster strong company-customer relationships.

competitors.competitorDetail.overview

competitors.competitorDetail.metrics.foundedYear

2007

competitors.competitorDetail.metrics.ceo

Tom Eggemeier

competitors.competitorDetail.metrics.employees

5,000+

competitors.competitorDetail.metrics.revenue

$1.6B (2021)

competitors.competitorDetail.metrics.headquarters

989 Market St, San Francisco, CA 94103, USA

competitors.competitorDetail.metrics.marketShare

Among top 5 in global help desk software

competitors.competitorDetail.metrics.usp

Easy-to-deploy, scalable support platform with intuitive UI and robust integration capabilities.

competitors.competitorDetail.metrics.pricingModel

Subscription-based, tiered SaaS pricing

competitors.competitorDetail.metrics.productLines
  • Zendesk Support
  • Zendesk Chat
  • Zendesk Talk
  • Zendesk Guide
  • Zendesk Sell
competitors.competitorDetail.metrics.technologyStack
  • Ruby on Rails
  • React
  • AWS
  • MySQL
  • Elasticsearch

competitors.competitorDetail.metrics.marketPositioning

Premium all-in-one customer support solution with global reach and trusted brand.

competitors.competitorDetail.metrics.keyCustomerSegments
  • Retail
  • E-Commerce
  • Technology
  • Financial Services
  • Healthcare
competitors.competitorDetail.metrics.distributionChannels
  • Direct online sales
  • Channel partners
  • Technology resellers
competitors.competitorDetail.metrics.marketingStrategies
  • Content Marketing
  • SEO/SEM
  • Industry Events & Webinars
  • Partner Co-marketing
  • Free Trials
competitors.competitorDetail.metrics.keyPartnerships
  • Salesforce (Integration)
  • Google Cloud (Cloud Partner)
  • Slack (Integration)

  • Ticketing System
  • Omni-channel Support
  • Knowledge Base
  • Live Chat
  • Customer Analytics
  • Automations & Triggers

competitors.competitorDetail.metrics.strengths
  • User-friendly interface
  • Flexible cloud platform
  • Extensive integration ecosystem
  • Global presence
competitors.competitorDetail.metrics.weaknesses
  • Premium pricing compared to some competitors
  • Occasional complexity with larger implementations
  • Limited advanced automation features
competitors.competitorDetail.metrics.opportunities
  • AI-driven support solutions
  • Expansion into enterprise market
  • Strategic acquisitions
competitors.competitorDetail.metrics.threats
  • Rising competition from emerging SaaS platforms
  • Market price sensitivity
  • Data privacy regulations
competitors.competitorDetail.financials

competitors.competitorDetail.metrics.growthRateYOY

23% (2021)

competitors.competitorDetail.metrics.profitMargin

9% (2021)

competitors.competitorDetail.metrics.customerAcquisitionCost

$800 - $1,200 per customer

competitors.competitorDetail.metrics.customerLifetimeValue

$6,000 - $12,000

competitors.competitorDetail.metrics.churnRate

6% annual

competitors.competitorDetail.metrics.fundingRounds
competitors.competitorDetail.metrics.fundingStagecompetitors.competitorDetail.metrics.fundingAmountcompetitors.competitorDetail.metrics.fundingDate
Seed$500K2007-05-01
Series A$6M2009-09-10
Series B$19M2011-01-04
competitors.competitorDetail.metrics.companyCultureHighlights
  • Inclusive and diverse workplace
  • Emphasis on innovation
  • Open communication
  • Support for remote work
competitors.competitorDetail.metrics.awardsAndRecognition
  • Best Customer Service Solutions (2022) - G2
  • Fortune 100 Best Places to Work (2022)
competitors.competitorDetail.metrics.customerReviewsSummary
competitors.competitorDetail.reviews.titlecompetitors.competitorDetail.reviews.ratingcompetitors.competitorDetail.reviews.viewAll
G2 4.3/54800
Capterra 4.4/53100
competitors.competitorDetail.metrics.recentNews
competitors.competitorDetail.news.titlecompetitors.competitorDetail.news.publishedOncompetitors.competitorDetail.news.readMore
Zendesk Unveils AI-powered Customer Experience Suite2024-02-13TechCrunch
Zendesk Acquires Tymeshift to Enhance Workforce Management2023-06-22ZDNet
competitors.competitorDetail.metrics.socialMedia