ARAssist: Augmented Reality Remote IT Support Platform

Business Overview

Overview

ARAssist is an innovative SaaS platform transforming the IT support sector through augmented reality.

Combining live video and AR overlays, ARAssist empowers technicians to see through the end user's device camera in real-time, guiding users step-by-step to resolve technical issues quickly and efficiently. By leveraging AI-driven diagnostics, enterprises, MSPs, and SMEs can significantly reduce downtime and the costs associated with on-site visits.

Key Features

Core capabilities include:

• • AR-based annotation during live video sessions
  • Secure file transfers and remote command execution
  • AI-powered troubleshooting and recommendations
  • Multi-user sessions for collaborative problem-solving
  • Support ticketing and session recording-linked knowledge base
  • Easy integration with existing helpdesk suites

User Experience

End users simply install a secure mobile or desktop client, connect to a session, and follow the technician’s AR instructions on screen.

This easy-to-use process drastically reduces back-and-forth communication, while the platform’s intuitive design ensures rapid onboarding for IT teams. Tutorials and a customer portal with self-service options further enhance support quality.

Market Opportunity

With remote work and distributed teams now the standard in tech-driven sectors, demand for efficient, scalable IT assistance is soaring.

ARAssist is well-placed to serve both large enterprises seeking to cut traditional IT costs and SMBs aiming to maximize productivity with limited in-house resources. Subscription-based pricing, white-labelling for MSPs, and B2C packages provide extensive market reach.